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BitDefender Antivirus 2010 - 1 PC / 1 Year [Download]

BitDefender Antivirus 2010 - 1 PC / 1 Year [Download]From: Bitdefender, LLC
Category: Software

List Price: $24.95
Buy New: $14.79
as of 9/10/2010 00:54 CDT details
You Save: $10.16 (41%)
In Stock


New (2) from $14.79

Seller: Amazon.com
Rating: 1.5 out of 5 stars 5 reviews

Format: Download
Platforms: Windows Vista, Windows XP
Media: Software Download
Operating System: Windows Vista

Model: NL11011001-EN
UPC: 812813010387
EAN: 0812813010387
ASIN: B002RS540Y

Release Date: August 17, 2009
Availability: Usually ships in 24 hours
Features:
  • BitDefender Antivirus 2010 provides advanced proactive protection against viruses, spyware, phishing attacks and identity theft, without slowing down your PC
  • Confidently download, share and open files from friends, family, co-workers--and even total strangers
  • Protect your identity: shop, bank, listen and watch, privately and securely
  • Guard your conversations with top-of-the line encryption
  • Get fine-tuned performance from your computer
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Editorial Reviews:

Product Description
This software includes anti-virus, anti-spyware, and anti-phising capabilities. Performs hourly updates and network management; encrypts IM conversations. Compatible with Windows 7.

Customer Reviews:
4 out of 5 stars Downloading The Virus-Aid   April 23, 2010
Michael Kerner (Brooklyn, New York U.S.A.)
0 out of 1 found this review helpful

When it honestly does come to computers, we honestly need a very strong anti-virus and anti-spyware computer program to help us while we do our jobs and work in our everyday needs with our computers. For BitDefender, they are definitely one of the more stronger and well-dedicated anti-virus computer software protection programs that actually does work very strongly, and well with your computer. It does handle extremely well with your P.C. or Netbook. It works very well, and takes about a few hours during scanning to surf your hard drive, without slowing down your other needs on your computer. There is only one major flaw, it doesn't handle very well if you have a older version of Windows XP. It definitely works better, if you've just recently purchased a computer with Windows 7, or if you have one that runs on Windows Vista like I absolutely do. Honestly, it isn't just affordable in price, it handles well in quality. I absolutely recommend BitDefender to handle all your computer Anti-Virus protection.

Price: B+

Quality: B

Compatabilty: B 1/2-

Overall: B 1/2+


1 out of 5 stars Unreliable software that keeps shutting down (crashing). Terrible customer service / tech support   May 2, 2010
D. Wiseman (New Brunswick, Canada)
2 out of 2 found this review helpful

I purchased this software to replace kaspersky just after getting a windows 7 laptop. At the time kaspersky was not windows 7 ready and Bitdefender was. All lab reports on Bitdefenders were good and it seemed to have a very good feature set. AV lab tests also showed that it was in the top 5 results at the time.

I wish I would have gone another route.

This was a 'license' for 3 PCs. As such I installed it on 2 windows 7 laptops and a Windows XP Media Center 2005 desktop.

It does seem to have a good feature set but it is not reliable. The software when it's working seems good but it keeps shutting down or crashing. The icon in the notification tray will turn grey at random, will give an error that it is not responding forcing the PC needs to be rebooted to get it back up and running. This happens constantly on one of my windows 7 laptops and on the xp machine. Also getting this error constantly "vsserv.exe has caused an error and needs to shut down".

I have opened over 5 tickets with Bitdefender support which has been way below standard. The first ticket was closed by them after providing a solution of "run the update"? I was not impressed as another ticket I opened was that the AV definition files would not update. The update would fail to contact the server and the PC would have to be rebooted to make a connection, despite my having a working high speed connection. It would usually be days after before I would notice that it hadn't updated. So for several days my PC would be running out of date Anti Virus definitions.

This added with the constant crashes left my computer vulnerable. If the AV isn't running, or it isn't up to date, how can you trust that your PC is secure?

This was happening on all 3 machines. I'm assuming that there is another piece of software on these machines that may be in conflict with Bitdefender. Unknown at this point as their tech support was unable to resolve. Complete uninstall and reinstall of Bitdefender did not resolve the issue. Unsure if the install bits I have are corrupt or not. The install provided by Bitdefender was over an internet connection. They did not provide me with a hard copy (DVD) of the install bits and the downloaded version of the new install file from Bitdefender had the same result.

Working with their support was a lost cause and after a few months of this nonsense I asked them for a refund.

Their response was "NO". Even though you don't purchase software you license it (2 yr license in my case). Their reply was that after 30 days of purchase no refunds. So I'm paying for a 2 year license I'm not able to use.

After several emails to their customer service in regards to the issue. Advising I know longer trusted this application to protect my pc they still refused to give a refund. I received (2) phone calls from their tech support wanting to troubleshoot further. Was bad enough that it had been months into this at this point, and the software wasn't working, but the tech support who was calling had English so bad I had difficulty understanding them.

Their final solution given was to have me format my (3) three computers so as to get their software to work. This was not an option.

I have been working in IT for several years and hold over 15 industry certifications in the field. In all my experience in dealing with buggy software this has to be the absolute worse in terms of dealing with the software and its customer service.

I would not recommend this software to anyone. Not just because of my technical issue but because of how their customer service and tech support were unwilling to refund my money when they failed to resolve the issue. Reformatting one of the PCs may have been a viable troubleshooting step to try and narrow down what was causing the issue, but a customer should be able to say no at this point if they choose to and get a refund. There has to be a deciding line as to when enough is enough, and how much one should have to work to get something to function as it should. Their are certain expectations every customer has when they make a purchase from a software vendor. Not only to the quality the software, but the support expected from its vendor as well.

If there was a minus star I would have given one. Seems to be a good program when it's running but its not reliable. Tech support and customer service way below standard.

I've since installed another AV/Firewall solution and low and behold. It does not crash. Go figure.

I've still received no refund or further correspondences from BitDefender



1 out of 5 stars Worst Ever   June 17, 2010
S. Doe
1 out of 1 found this review helpful

Avoid this product like the plague. It will not install properly on an XP operating system. Support is practically nonexistent. They will answer your email but after 2 attempts at correcting the problem they will give up. Amazon will not offer refunds for digital downloads. Take my advice and get Microsoft Security Essentials. It's free and works better than most virus software.


1 out of 5 stars Very unhappy   September 1, 2010
V. M. Jagtap
Even with this software, my computer has many problems.
Their service is non-existent. Once service is over, I am looking for other options.

I bought this software based upon review posted on one site. It looks like it was paid site.
I won't rely on reviews unless from reputed firms like pcmag or cnet.



1 out of 5 stars King of monster slowdowns   April 7, 2010
G. Webster (Taipei, Taiwan)
0 out of 1 found this review helpful

This software is the biggest resource hog I have ever encountered over 7 years of using Windows XP. I bought it to replace Norton Antivirus, which I thought was slow and annoying, but that was a big mistake because BitDefender is even slower and more annoying. I now get spaces of 5 minutes once or twice a day where the CPU usage goes up to 100%. Before I installed BitDefender, this never happened.

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